Privacy Policy
This policy explains what personal information Tradewell Plumbing, Heating & Electric collects, why we collect it, and what we do with it. It applies to this website, our phone and text lines, and the work we do in your home.
Who we are
Tradewell Plumbing, Heating & Electric is a family-run company based at 418 Mill Road, Calder Falls. When this policy says “we” or “us”, it means Tradewell. You can reach us about privacy at hello@tradewellhome.com or (555) 555-0142.
What we collect
Details you give us
When you request a quote or book a visit, we collect your name, phone number, email address, service address, a description of the job, how soon you need us, and any photos you choose to send. If you call or text, we keep a record of the conversation so the technician has the full picture.
Details we create while working
During a job we create written prices, work notes, photos of the problem and the finished repair, permit and inspection records, and invoices. These records let us honour the 12-month workmanship guarantee and answer questions later.
Details from this website
Our website records basic, privacy-friendly visit statistics such as which pages are viewed and the type of device used. It does not build an advertising profile of you. See our Cookie Policy for details.
How we use your information
We use your information to reply to your request, schedule and carry out the work, send your written price and invoice, take payment, apply for permits, handle guarantee claims, and keep our business records. With your permission we may send an occasional reminder, such as an annual furnace tune-up. We do not sell your information and we do not use it for third-party advertising.
Who we share it with
We share information only when it is needed to do the job. That includes the services that run our website forms, email, scheduling, and payments; equipment manufacturers when a warranty claim is involved; your local building department when a permit or inspection is required; and authorities when the law requires it. Each provider may use your information only to provide its service to us.
How long we keep it
Quote requests that do not turn into a job are deleted after 24 months. Job records, photos, and invoices are kept for 7 years so we can support guarantee claims and meet tax rules. You can ask us to delete information sooner where the law allows.
Your choices and rights
You can ask to see the information we hold about you, correct it, or have it deleted. You can stop reminder messages at any time by replying STOP to a text or by telling us. Depending on where you live, you may have additional rights under state privacy laws; we will honour them. To make a request, email hello@tradewellhome.com or call (555) 555-0142. We will confirm who you are before acting and reply within 30 days.
How we protect it
Access to customer records is limited to the staff who need it. Our providers use encryption in transit and at rest. No system is perfectly secure, so please do not send payment card numbers through our website form or by text.
Children
Our services are for adults responsible for a property. We do not knowingly collect information from children under 13.
Changes to this policy
If we change how we use your information, we will update this page and the date at the top. Significant changes will be highlighted on the website.
Contact
Questions about privacy? Email hello@tradewellhome.com, call (555) 555-0142, or write to Tradewell Plumbing, Heating & Electric, 418 Mill Road, Calder Falls.
